These Terms of Service and Conditions ("Terms") govern your access to and use of the website, online forms, and related services provided by Henry Roofing (HRHTX) ("Henry Roofing," "HRHTX," "we," "us," or "our"), including the process of requesting, scheduling, and confirming roofing appointments and free consultations. This page is intended for individual consumers and homeowners seeking roofing or related home services. Please read these Terms carefully before using our website or booking any appointment.
By accessing or using our website, submitting an online form, calling or texting us, requesting a quote, booking an appointment, or scheduling a free consultation, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our website or services. If you are booking on behalf of another individual homeowner, you represent that you are authorized to do so and agree that the homeowner is aware of and accepts these Terms.
Henry Roofing (HRHTX) provides residential roofing and related home services to individual consumers, including but not limited to roof inspections, repairs, replacements, maintenance, and associated exterior work, as further described on our website or in written proposals. Any description of services on our site, marketing materials, or verbal communications is for general informational purposes only and does not constitute a binding offer. Specific scopes of work, materials, pricing, and timelines will be defined in a written estimate, proposal, or contract provided to you in connection with your project.
Our website and services are intended primarily for individual consumers and homeowners who are at least 18 years of age and located within our service area. By using our site, requesting a free consultation, or booking an appointment, you represent and warrant that you are of legal age to form a binding contract in your jurisdiction and that you are requesting services for personal, household, or residential purposes, not for resale or large-scale commercial development. We reserve the right to refuse service, cancel appointments, or restrict access to our website at our sole discretion, subject to applicable law.
Our website may allow you to request appointments or free consultations by submitting an online form, selecting a time window, or contacting us via phone, text message, chat, or email. Any appointment date or time you select through the site is considered a request only and is subject to our confirmation and availability. We may confirm, reschedule, or decline requested appointments at our discretion, and we will typically follow up by phone, text, or email to confirm details.
By submitting an appointment or consultation request, you consent to our use of the contact information you provide to communicate with you about scheduling, confirmations, reminders, project discussions, and follow-up. It is your responsibility to ensure that your contact details are accurate and that you monitor your voicemail, text messages, and email for updates. We are not responsible for any delay or missed appointment resulting from inaccurate contact information or your failure to review communications we send.
If you need to reschedule or cancel an appointment or free consultation, we ask that you notify us as soon as reasonably possible, and preferably at least 24 hours before the scheduled time, using the contact information provided on our website or in your appointment confirmation. This allows us to reallocate time and resources to other customers in need of service.
We reserve the right to reschedule or cancel appointments due to weather conditions, safety concerns, emergencies, staffing constraints, or other reasons beyond our control. We will make reasonable efforts to notify you and to offer an alternative time. Repeated no-shows, last-minute cancellations, or failure to provide access to the property may result in refusal of future service, subject to applicable law.
From time to time, Henry Roofing (HRHTX) may offer a complimentary, no-obligation consultation for individual consumers considering roofing or related home services. The purpose of the free consultation is to allow us to review your property conditions at a high level, discuss your goals, and provide general recommendations or a preliminary estimate where appropriate. The following conditions apply to any free consultation offer unless otherwise stated in writing:
Any pricing, promotions, discounts, or estimates displayed on our website or discussed during a call or consultation are for general informational purposes only and do not constitute a final or binding quote. Final pricing will depend on factors such as roof size, pitch, materials selected, access, underlying conditions, code requirements, and other site-specific details. We will typically provide you with a written estimate or proposal outlining the anticipated scope of work, materials, and price before beginning any project.
Written estimates are typically valid only for a limited period, which may be specified in the estimate. We reserve the right to adjust pricing due to changes in material costs, labor costs, scope of work, unforeseen conditions (such as hidden damage discovered after tear-off), or changes in applicable laws or codes, subject to any applicable contract and legal requirements. No work will commence until you have accepted the proposal in writing or via another mutually agreed method and, where required, provided any initial deposit.
We strive to perform services in a professional, workmanlike manner consistent with industry standards and any specific obligations stated in your written contract. Any warranties that may apply to labor or materials (such as manufacturer warranties or limited workmanship warranties) will be described in your project agreement or warranty documentation. The terms, length, and coverage of such warranties may vary based on the type of service, materials, and other factors.
Except as expressly set forth in a written agreement or warranty document signed by us, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Your use of our website, any online scheduling tools, and any consultation or estimate information is at your own risk. We do not warrant that the website will be error-free, uninterrupted, or free of viruses or other harmful components.
By booking an appointment or free consultation, you agree to provide safe and reasonable access to the property, roof, and relevant areas at the scheduled time. This may include ensuring that gates are unlocked, pets are secured, and vehicles or other obstacles are moved as reasonably necessary. You are responsible for securing any required permissions from property owners, tenants, homeowners associations, or other relevant parties before we access or perform work on the property.
You also agree to provide accurate information about the property and any known hazards (such as structural concerns, fragile surfaces, or electrical risks) and to follow all reasonable safety instructions we provide. Failure to provide access or disclose hazards may result in cancellation, rescheduling, additional charges, or limitations on the services we are able to provide, to the extent permitted by law and subject to any applicable contract terms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HENRY ROOFING (HRHTX), ITS OWNERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF USE, DATA, OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE, THE APPOINTMENT BOOKING PROCESS, ANY FREE CONSULTATION, OR ANY SERVICES PERFORMED, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, ANY APPOINTMENT OR CONSULTATION, OR ANY SERVICES PROVIDED SHALL BE LIMITED TO THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM OR, IF THE CLAIM RELATES SOLELY TO THE WEBSITE OR A FREE CONSULTATION, ONE HUNDRED U.S. DOLLARS (USD $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
All content on our website, including text, graphics, logos, images, icons, audio clips, video, and software, as well as the overall design and arrangement of such content, is owned or licensed by Henry Roofing (HRHTX) and is protected by copyright, trademark, and other intellectual property laws. You may view, download, and print content for your personal, non-commercial use in connection with evaluating or using our services, but you may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content without our prior written consent, except as otherwise allowed by law.
Any feedback, suggestions, reviews, or other information you submit to us through the website, by email, or during consultations may be used by us for legitimate business purposes, including improving our services and customer experience, subject to our Privacy Policy and applicable law. You grant us a non-exclusive, royalty-free, worldwide license to use such submissions in accordance with applicable privacy and consumer protection laws.
We collect, use, and protect your personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using our website, submitting an inquiry, requesting a free consultation, or booking an appointment, you consent to the collection and use of your information as described in that policy, including for purposes of scheduling, servicing your account, sending reminders, and following up about your project or interest in our services.
By providing your phone number or email address, you consent to receive calls, text messages, emails, and other communications from us and our service providers related to your inquiries, appointments, free consultations, active or past projects, customer satisfaction, and limited promotional offers, to the extent permitted by law. Message and data rates may apply for text communications. You may opt out of certain types of marketing messages at any time by following the instructions provided in the communication, though we may still send you non-marketing messages related to ongoing or past services as allowed by law.
We may update, modify, or discontinue any aspect of the website, our free consultation offer, or our services at any time, including features, content, availability, and pricing, subject to any obligations we have under existing contracts and applicable law. We may also update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we may post a notice on the website or otherwise notify you as required by law.
Your continued use of the website, or your continued engagement with us for appointments, free consultations, or services after any changes to these Terms have been posted, will constitute your acceptance of such changes. We encourage you to review this page periodically to stay informed about the current Terms that apply to you as a consumer of our roofing services.
These Terms, and any dispute or claim arising out of or relating to them, the website, the appointment booking process, any free consultation, or any services provided to you as an individual consumer, shall be governed by and construed in accordance with the laws of the state in which the primary Henry Roofing (HRHTX) office serving your property is located, without giving effect to any conflict of law principles. The specific venue and dispute resolution process, including any arbitration or small claims provisions, may be further defined in your written service agreement, if applicable.
Nothing in these Terms is intended to limit any rights you may have as a consumer under applicable state or federal law. In the event of a concern or dispute, we encourage you to contact us first so that we may attempt to resolve the matter informally in good faith.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. These Terms, together with any written service agreement, proposal, warranty documentation, and our Privacy Policy, constitute the entire agreement between you and Henry Roofing (HRHTX) with respect to your use of the website and any appointment, consultation, or services provided, and supersede any prior or contemporaneous understandings or agreements, whether written or oral, relating to such subject matter.
If you have any questions about these Terms, our services, or how we handle appointments and free consultations, please contact Henry Roofing (HRHTX) using the contact information provided on our website. This Terms of Service and Conditions page is provided for general informational purposes and is intended as a starting point only. It does not constitute legal advice. We strongly recommend that these Terms be reviewed and customized by a qualified attorney licensed in your jurisdiction before being relied upon as a final legal document.
If you are ready to have your roof evaluated or to discuss a potential project, you may request an appointment or schedule a free consultation through our website or by contacting us directly. We look forward to the opportunity to review your roofing needs and to help you protect your home.
Henry Roofing (HRHTX) uses Application-to-Person (A2P) messaging to communicate appointment reminders, service updates, estimates, promotions, and other service-related information. We follow industry regulations and carrier requirements to ensure lawful and respectful messaging practices.
We only send A2P messages to consumers who have provided prior express consent (opt-in). Consent can be provided via our website forms, phone sign-ups, or written agreements. You may withdraw consent at any time by following the opt-out instructions included in each message or by contacting us directly.
Messages will clearly identify Henry Roofing (HRHTX), include relevant contact information, and indicate how to opt out. We limit message frequency to what is necessary for the requested service or notification.
Carriers are not liable for delayed or undelivered messages.
If you have questions about our A2P messaging practices or wish to manage your messaging preferences, contact us at the same contact information listed in Section 16 (Contact Information and Booking Reminder).